The new app from United Airlines works in two ways, it can send customized text messages to United passengers with information about their connecting flights – the next gate, how long it will take to get there and nearby facilities. Moreover, it can also hold planes for connecting fliers when they are on their way and running late – alerting both gate agents and crew of the connecting flight in order to make the transfer.
United Airlines stated that thanks to the test run for the ConnectionSaver app that took place at its headquarters at Chicago’s O’Hare International Airport and at Denver International Airport, more than 14,400 passengers were able to make their connecting flights. The company said:
“The tool takes all that into account when deciding whether or not to hold the departing aircraft. The goal of the tool is to help connecting customers while not inconveniencing others. So if it will cause customers who are already boarded to miss their connections, or for the plane to arrive at its destination late, the tool will not advise for the departing flight to hold.”
The airline company plans to also use the app at Houston’s George Bush Intercontinental Airport, Newark-Liberty International Airport, and San Francisco International Airport by August 13, with more airports planned to be running it after the summer. United Chief Customer Officer Toby Enqvist stated in a press release:
“ConnectionSaver only works if it allows us to care for as many customers as possible – without inconveniencing others – and that’s exactly what this technology has shown it can do. We’re determined to capitalize on as many opportunities as possible to better serve and care for our customers and that’s part of what sets United apart from our competitors.”